In most cases, you can cancel your booking for free up to 24 hours before check-in time. In addition, there are special offers that allow you to cancel your booking one hour before the check-in time.
Cancellation charges may apply if rooms are booked at a deep discount. Sometimes you can meet completely non-refundable rates.
During the high season in China, rooms are being sold out faster and hotels typically tighten up booking conditions to reduce cancellations. For this reason, we advise you to read the cancellation policy carefully before proceeding with your reservation during the high season. All the information you need is in the "Cancellation Policy" section.
How do I book a room with Hotelhunter?
First of all, the user needs to indicate the city of residence and choose convenient dates for visiting. The site will display the current options. A list of hotels will appear on the screen, next to which the cost of booking for each hotel will be indicated. When you select the appropriate option, the system will redirect you to the booking site with the best price in China. Further work will take place on it. Typically, customers are redirected to the following portals: Booking, Expedia, Hotels, etc.
What is the difference between a Luxe room and a Suite?
The suite is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
What is included in the booking price?
The room rate includes accommodation and services listed in the room category. When booking online, you can view the list by clicking on the name of the room. The Conditions column indicates whether breakfast rates, taxes and fees set by the government or the municipality in China are included. By the way, this information will be indicated in your confirmation email (voucher).
Is it possible to choose a floor by yourself?
In most cases, the guest cannot independently choose the floor, but at the same time he can indicate his wishes in the booking request or say them by contacting the hotel directly (by phone or e-mail). In cases where the demand for room stock is low, hotels can take into account the wishes of customers.
Why are 5 star hotels in China different in quality?
The star rating standards were adopted in 1989 at the session of the World Tourism Organization, but since then the standard of living has increased and options previously classified as luxury have become commonplace. Therefore, 4-star hotels often catch up with 5-star hotels in terms of comfort. In some countries, in addition to the general ones, there are national standards for assigning stars that are advisory in nature.
What are the types of accommodation and what do they stand for?
The most common room categories are:
Single (SGL) - a single room or accommodation for one person in a double room.
Double (DBL) - a double room with one bed (double).
Twin (TWN) - a double room with two beds (2 single beds).
Triple (TRPL) - a triple room (3 single beds or 1 double bed and 1 single).
DBL + EXB (Extra bed) - triple accommodation (1 double or 2 single beds plus one extra single bed).
Duplex is a two-level room.
De luxe - a superior room. Differs from standard rooms in large size, improved furnishings, view from the window.
Junior Suite - a one-room suite with a fenced-off sleeping place of superior comfort. It differs from De luxe in larger area and more luxurious furnishings.
Suite - a two-room superior room.
Senior Suite - a two-room or three-room suite (living room + 1 or 2 bedrooms) superior room (superior suite). It may differ from the Suite in larger area, additional services and equipment
Executive Suite - a suite with two or more bedrooms. May differ from Senior Suite in larger area, additional services and equipment.
King Suite - "Royal suite". Has 2 bedrooms, a living room, a meeting room or a work room.
How long does the hotel wait for the guest after checkout time?
Depending on the hotel you have chosen, it is usually before 00:00 on the day of arrival in China, unless you have specified a different time of arrival. Check-in conditions are always indicated at the stage of booking, we recommend that you familiarize yourself with them in detail before making a payment.
Can I check in (check out) from the hotel earlier / later than the set time?
If the hotel has low occupancy, "late checkout" is possible. At some hotels in China, it is free until 14:00. Sometimes for an additional payment of 20-50% of the daily rate. The size of the amount and the possibility of providing a late checkout should be clarified in advance with the administrator.
Early check-in is also possible under similar conditions.
Is the accommodation cost indicated for the whole room or for 1 person?
On our site, the accommodation cost in China is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
What is a non-refundable rate?
A non-refundable rate is a rate that is booked at a low cost and prepaid. In case of refusal to check in, the prepayment is not refundable.
Upon arrival at the hotel, all guests must present their passport to the administrator. In some cases, a credit card may be required.
Why is the price per room lower when booking on your website than on the official website of the hotel?
Hotelhunter is a hotel aggregator. We find and compare prices in all booking systems at once, including with the official price on the hotel's website. And first we show you the most attractive discount offer. Through our system you can save up to 70% on hotel bookings in China.
How to save on hotel accommodation?
The cost of rooms in hotels is directly dependent on the seasonal demand. However, many hotels in China may offer booking discounts in May 2024. Use the search on our website to see the current discounts and special offers. Discount hotels will be marked with a special sign in the search results.
Can I book 2 rooms at once?
No, only 1 room can be booked for 1 person. When ordering several rooms, you must specify the data of those people who will live there.