In most cases, you can cancel your booking for free up to 24 hours before check-in time. In addition, there are special offers that allow you to cancel your booking one hour before the check-in time.
Cancellation charges may apply if rooms are booked at a deep discount. Sometimes you can meet completely non-refundable rates.
During the high season in Croatia, rooms are being sold out faster and hotels typically tighten up booking conditions to reduce cancellations. For this reason, we advise you to read the cancellation policy carefully before proceeding with your reservation during the high season. All the information you need is in the "Cancellation Policy" section.
Do I need to leave a deposit if the room has already been paid for?
The requirement to leave a deposit is rare. If the guest plans to live in the apartment, then he may be required to provide a security deposit.
Many hotels in Croatia has another practice - the administration "freezes" a certain amount on the guest's credit card, which is returned after the check-out. This is necessary to compensate in the event that the client damaged the furniture or tried to move out without paying for additional services (SPA procedures, dinner at a restaurant, etc.)
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.
Why are 5 * hotels different in different countries?
The star rating standards were adopted in 1989 at the session of the World Tourism Organization, but since then the standard of living has increased and options previously classified as luxury have become commonplace. Therefore, 4-star hotels often catch up with 5-star hotels in terms of comfort. In some countries, in addition to the general ones, there are national standards for assigning stars that are advisory in nature.
Is the price indicated for one person or for the whole room?
On our website, prices in Croatia are indicated for the whole room. The cost for a double room means the accommodation cost for two people, the price for a single room means the cost of accommodation for one person. If you intend to request an extra bed in the room - for example, when traveling with a child - you need to check the availability and cost of an extra baby bed. In order to avoid misunderstandings, it is better to clarify the information by contacting the hotel.
Can I book 2 rooms at once?
The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.
Early check-in or late check-out.
If the hotel has low occupancy, "late checkout" is possible. At some hotels in Croatia, it is free until 14:00. Sometimes for an additional payment of 20-50% of the daily rate. The size of the amount and the possibility of providing a late checkout should be clarified in advance with the administrator.
Early check-in is also possible under similar conditions.
Why is your room rate lower than on the official website of the hotel?
Hotelhunter is a hotel aggregator. We find and compare prices in all booking systems at once, including with the official price on the hotel's website. And first we show you the most attractive discount offer. Through our system you can save up to 70% on hotel bookings in Croatia.
What is the difference between a Luxe room and a Suite?
The suite is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
A non-refundable rate is a rate that is booked at a low cost and prepaid. In case of refusal to check in, the prepayment is not refundable.
How to book a hotel in Croatia with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in Croatia: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
How to save on hotel accommodation?
Room rates vary by season, but often some hotels in Croatia offer booking discounts in May 2024. To get acquainted with special offers, use the search on our website, hotels offering a discount will have a special mark in the results.
How long does the hotel wait for the guest after checkout time?
It all depends on the hotel you have chosen. Each hotel has its own conditions of check-in, therefore, before making a payment, we recommend that you familiarize yourself with them in detail.
Most hotels will wait for you until 00:00 on the day of arrival, if you have not indicated the exact time of arrival when booking.
Can the guest choose the floor on their own?
In most cases, the guest cannot independently choose the floor, but at the same time he can indicate his wishes in the booking request or say them by contacting the hotel directly (by phone or e-mail). In cases where the demand for room stock is low, hotels can take into account the wishes of customers.
What is included in the accommodation cost?
The price for the room includes all the services that are listed on the booking site. To read them, you need to click on the room name. Breakfast and basic taxes are often included. All this is visible when you click on the "Conditions" button. The information will be duplicated upon confirmation of the booking and will come to you by email.
Also, in some cities in Croatia there is an additional tourist tax, which is, on average, 0.5-1.5 euros per person for each day of stay.