Booking cancellation policy
Free cancellation is possible in many cases, apart from non-refundable bookings. You will be able to cancel your booking in Indonesia without a fine up to 24 hours before check-in. There are options with the possibility of free cancellation on the day of check-in 1 hour before the check-in time.
Cancellation penalties are common if you booked a room at a big discount or during high season. To avoid problems when booking, please read the cancellation policy by clicking the "Cancellation Policy" button.
Late check out and early check in
Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.
Most common hotel room categories
Single (SGL) - single room or single accommodation in a double room.
Double (DBL) - double room with one double bed.
Twin (TWN) - double room with two separate beds.
Triple (TRPL) - a room with three fixed beds (3 single beds or 1 double + 1 single bed).
DBL + EXB - a double room with one double bed and a third extra bed.
Duplex is a two-story room.
De luxe is a room with enhanced comfort.
Suite is a two-room suite of superior comfort.
Junior Suite - a superior room.
Senior Suite - a 2-room (bedroom + living room) superior suite.
Executive Suite - a suite with two bedrooms.
King Suite - 2 bedrooms, living room and meeting room.
Can I book 2 rooms at once?
The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.
Is it possible to choose a floor by yourself?
In most cases, the guest cannot independently choose the floor, but at the same time he can indicate his wishes in the booking request or say them by contacting the hotel directly (by phone or e-mail). In cases where the demand for room stock is low, hotels can take into account the wishes of customers.
What documents are required upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
Why is your room rate lower than on the official website of the hotel?
On the official websites of hotels, the base price is most often offered, while in hotel booking systems (Hotels, Agoda, Booking, Expedia, etc.) there are almost always special offers and discounts. And since Hotelhunter finds and compares prices in all hotel booking systems at once, taking into account promotional and discount offers, prices here may be lower than on the official websites of hotels.
Why are 5 star hotels in Indonesia different in quality?
The star rating standards were adopted in 1989 at the session of the World Tourism Organization, but since then the standard of living has increased and options previously classified as luxury have become commonplace. Therefore, 4-star hotels often catch up with 5-star hotels in terms of comfort. In some countries, in addition to the general ones, there are national standards for assigning stars that are advisory in nature.
Non-refundable tariff - what is it?
A cheap, non-refundable rate is often offered when booking. It can be used by making a 100% prepayment, but it cannot be canceled and the moneyis not refunded if you change your mind or have to cancel the trip, for example, due to restrictions imposed due to the epidemic in Indonesia.
How do I book a hotel with Hotelhunter?
First of all, the user needs to indicate the city of residence and choose convenient dates for visiting. The site will display the current options. A list of hotels will appear on the screen, next to which the cost of booking for each hotel will be indicated. When you select the appropriate option, the system will redirect you to the booking site with the best price in Indonesia. Further work will take place on it. Typically, customers are redirected to the following portals: Booking, Expedia, Hotels, etc.
Is the price indicated for one person or for the whole room?
On our site, the accommodation cost in Indonesia is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
How long does the hotel wait for the guest after checkout time?
In most hotels of Indonesia, guests are expected until midnight of the day of arrival, unless the exact time of arrival was specified when booking
Do I need to leave a deposit with an already paid room?
The requirement to leave a deposit is rare. If the guest plans to live in the apartment, then he may be required to provide a security deposit.
Many hotels in Indonesia has another practice - the administration "freezes" a certain amount on the guest's credit card, which is returned after the check-out. This is necessary to compensate in the event that the client damaged the furniture or tried to move out without paying for additional services (SPA procedures, dinner at a restaurant, etc.)
What is the difference between a Deluxe room and a Junior Suite?
The suite is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
How to save money on a hotel?
The cost of rooms in hotels is directly dependent on the seasonal demand. However, many hotels in Indonesia may offer booking discounts in May 2024. Use the search on our website to see the current discounts and special offers. Discount hotels will be marked with a special sign in the search results.