Hotels in Kazakhstan

Free cancellation is possible in many cases, apart from non-refundable bookings. You will be able to cancel your booking in Kazakhstan without a fine up to 24 hours before check-in. There are options with the possibility of free cancellation on the day of check-in 1 hour before the check-in time. Cancellation penalties are common if you booked a room at a big discount or during high season. To avoid problems when booking, please read the cancellation policy by clicking the "Cancellation Policy" button.

First of all, you need to indicate the city in which you want to book the hotel, as well as the check-in and check-out dates, the number of guests. The service will display current offers with a price indication. From the list of hotels that appears, you will need to choose the appropriate option. After selecting it, the system will redirect you to the booking site with the best price in Kazakhstan. There you will need to select the type of room and fill in all the details to make a reservation. Typically, customers are redirected to the following portals: Hotels, Agoda, Booking, Expedia, etc.

The accommodation price includes all services listed on the booking website. You need to click on the name of the room to view their list. In many hotels breakfast, basic taxes, additional tourist taxes are included in the price. All this can be seen by clicking on the "Terms" button, and this information is also duplicated in the booking confirmation, which is sent to your e-mail after placing an order.

The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.

Prices are determined by seasonal demand. But many hotels in Kazakhstan offer booking discounts in May 2024. To find out about current special offers - use the search on our website, hotels with a discount will be indicated with a special mark in the results.

Upon arrival at the hotel, all guests must present their passport to the administrator. In some cases, a credit card may be required.

In most hotels of Kazakhstan, guests are expected until midnight of the day of arrival, unless the exact time of arrival was specified when booking

The requirement to leave a deposit is rare. If the guest plans to live in the apartment, then he may be required to provide a security deposit. Many hotels in Kazakhstan has another practice - the administration "freezes" a certain amount on the guest's credit card, which is returned after the check-out. This is necessary to compensate in the event that the client damaged the furniture or tried to move out without paying for additional services (SPA procedures, dinner at a restaurant, etc.)

Single (SGL) - single room or single accommodation in a double room. Double (DBL) - double room with one double bed. Twin (TWN) - double room with two separate beds. Triple (TRPL) - a room with three fixed beds (3 single beds or 1 double + 1 single bed). DBL + EXB - a double room with one double bed and a third extra bed. Duplex is a two-story room. De luxe is a room with enhanced comfort. Suite is a two-room suite of superior comfort. Junior Suite - a superior room. Senior Suite - a 2-room (bedroom + living room) superior suite. Executive Suite - a suite with two bedrooms. King Suite - 2 bedrooms, living room and meeting room.

The star rating standards were adopted in 1989 at the session of the World Tourism Organization, but since then the standard of living has increased and options previously classified as luxury have become commonplace. Therefore, 4-star hotels often catch up with 5-star hotels in terms of comfort. In some countries, in addition to the general ones, there are national standards for assigning stars that are advisory in nature.

On our website, prices in Kazakhstan are indicated for the whole room. The cost for a double room means the accommodation cost for two people, the price for a single room means the cost of accommodation for one person. If you intend to request an extra bed in the room - for example, when traveling with a child - you need to check the availability and cost of an extra baby bed. In order to avoid misunderstandings, it is better to clarify the information by contacting the hotel.

The main differences between these two types of rooms are the size of the room, decoration and layout. When choosing accommodation options on our website, you can find the photos and detailed descriptions of all room categories.

A non-refundable rate is a rate that is booked at a low cost and prepaid. In case of refusal to check in, the prepayment is not refundable.

Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels of Kazakhstan it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.

Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.