Late check out and early check in
This is possible if the hotel is not 100% full. Conditions should be checked with the hotel itself. This service is often paid.
How do I book a hotel with Hotelhunter?
First of all, you need to indicate the city in which you want to book the hotel, as well as the check-in and check-out dates, the number of guests. The service will display current offers with a price indication. From the list of hotels that appears, you will need to choose the appropriate option. After selecting it, the system will redirect you to the booking site with the best price in Kenya. There you will need to select the type of room and fill in all the details to make a reservation. Typically, customers are redirected to the following portals: Hotels, Agoda, Booking, Expedia, etc.
How long does the hotel wait for the guest after checkout time?
It all depends on the hotel you have chosen. Each hotel has its own conditions of check-in, therefore, before making a payment, we recommend that you familiarize yourself with them in detail.
Most hotels will wait for you until 00:00 on the day of arrival, if you have not indicated the exact time of arrival when booking.
Room rates vary by season, but often some hotels in Kenya offer booking discounts in May 2024. To get acquainted with special offers, use the search on our website, hotels offering a discount will have a special mark in the results.
Booking cancellation policy
We always try to find the right conditions for our clients. In almost all cases, you can cancel your booking for free one day before check-in time. In addition, there are additional offers that allow you to cancel your booking one hour before the check-in time.
There are situations when customers book rooms for the dates they need at a big discount. In this case, cancellation may be charged and you will have to pay a fine
When the high season in Kenya starts, the rooms are being "bought up" faster. Hotels tend to tighten conditions to minimize cancellation We recommend that you review the cancellation policy before booking your accommodation during high-demand periods. All information is presented in the section "Cancellation Policy".
Do I need to leave a deposit with an already paid room?
The requirement to leave a deposit is rare. If the guest plans to live in the apartment, then he may be required to provide a security deposit.
Many hotels in Kenya has another practice - the administration "freezes" a certain amount on the guest's credit card, which is returned after the check-out. This is necessary to compensate in the event that the client damaged the furniture or tried to move out without paying for additional services (SPA procedures, dinner at a restaurant, etc.)
Arriving at the hotel, the guest must show the administrator a passport, a document confirming the booking and a bank card.
Is the price per room or per person on your website?
The accommodation cost is indicated for the room as a whole, taking into account the number of people that was indicated during the search. For example, if during the search 3 people were indicated, then its results will display the cost of the whole triple room, if 1 person was indicated, then in the results you will see the price of a single room. Please note that search results do not include additional services (SPA treatments, extra bed, pet, etc.). To order any additional service, it is better to personally contact the hotel and clarify its availability and cost.
Why is your room rate lower than on the official website of the hotel?
The search takes into account promotional and discount offers and displays the final amount, while the official sites offer the base price. Therefore, in search and booking systems, the price may be lower than on the official website of the hotel.
Why are 5 star hotels in Kenya different in quality?
Because the procedure for assigning stars to hotels is regulated by the hotel standard, issued back in 1989. Since then, the standard of living has increased greatly and those points of this standard that in the past could be classified as luxury are no longer so today. For this reason, a 5 * hotel can sometimes match the quality of service to hotels with fewer stars. Also, in a number of countries, the Ministry of Tourism can assign the star status based on national standards.
What is the difference between a luxe and a suite?
The size of the room is the main difference, the suite will be larger. The layout and decoration will also be different for the suite and for the suite. On our website you can find a detailed description and photos of all categories of rooms when choosing an accommodation option.
What is included in the booking price?
The accommodation price includes all services listed on the booking website. You need to click on the name of the room to view their list. In many hotels breakfast, basic taxes, additional tourist taxes are included in the price. All this can be seen by clicking on the "Terms" button, and this information is also duplicated in the booking confirmation, which is sent to your e-mail after placing an order.
A cheap, non-refundable rate is often offered when booking. It can be used by making a 100% prepayment, but it cannot be canceled and the moneyis not refunded if you change your mind or have to cancel the trip, for example, due to restrictions imposed due to the epidemic in Kenya.
Is it possible to choose a floor by yourself?
In most cases, the guest cannot independently choose the floor, but at the same time he can indicate his wishes in the booking request or say them by contacting the hotel directly (by phone or e-mail). In cases where the demand for room stock is low, hotels can take into account the wishes of customers.
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.