How do I book a room with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in New Caledonia: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
Can I book 2 rooms at once?
The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.
Most common hotel room categories
The most common room categories are:
Single (SGL) - a single room or accommodation for one person in a double room.
Double (DBL) - a double room with one bed (double).
Twin (TWN) - a double room with two beds (2 single beds).
Triple (TRPL) - a triple room (3 single beds or 1 double bed and 1 single).
DBL + EXB (Extra bed) - triple accommodation (1 double or 2 single beds plus one extra single bed).
Duplex is a two-level room.
De luxe - a superior room. Differs from standard rooms in large size, improved furnishings, view from the window.
Junior Suite - a one-room suite with a fenced-off sleeping place of superior comfort. It differs from De luxe in larger area and more luxurious furnishings.
Suite - a two-room superior room.
Senior Suite - a two-room or three-room suite (living room + 1 or 2 bedrooms) superior room (superior suite). It may differ from the Suite in larger area, additional services and equipment
Executive Suite - a suite with two or more bedrooms. May differ from Senior Suite in larger area, additional services and equipment.
King Suite - "Royal suite". Has 2 bedrooms, a living room, a meeting room or a work room.
Why is the price per room on your website lower than on the official website of the hotel?
The search takes into account promotional and discount offers and displays the final amount, while the official sites offer the base price. Therefore, in search and booking systems, the price may be lower than on the official website of the hotel.
How to save on hotel accommodation?
The cost of rooms in hotels is directly dependent on the seasonal demand. However, many hotels in New Caledonia may offer booking discounts in May 2024. Use the search on our website to see the current discounts and special offers. Discount hotels will be marked with a special sign in the search results.
What is included in the booking price?
The room rate includes accommodation and services listed in the room category. When booking online, you can view the list by clicking on the name of the room. The Conditions column indicates whether breakfast rates, taxes and fees set by the government or the municipality in New Caledonia are included. By the way, this information will be indicated in your confirmation email (voucher).
What is a non-refundable rate?
A cheap, non-refundable rate is often offered when booking. It can be used by making a 100% prepayment, but it cannot be canceled and the moneyis not refunded if you change your mind or have to cancel the trip, for example, due to restrictions imposed due to the epidemic in New Caledonia.
Free cancellation is possible in many cases, apart from non-refundable bookings. You will be able to cancel your booking in New Caledonia without a fine up to 24 hours before check-in. There are options with the possibility of free cancellation on the day of check-in 1 hour before the check-in time.
Cancellation penalties are common if you booked a room at a big discount or during high season. To avoid problems when booking, please read the cancellation policy by clicking the "Cancellation Policy" button.
Why are 5 star hotels different in different countries?
The hotel standard, issued in 1989, regulates the procedure for assigning stars to hotels. In those years, at the session of the World Tourism Organization, documents were adopted containing items that today are no longer "luxury" features. That is why a five-star hotel can sometimes match the quality of service to hotels with fewer stars. Also the star status in New Caledonia is assigned by the Ministry of Tourism, based on national standards.
What documents do I need to present upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
What is the difference between a Deluxe room and a Junior Suite?
The suite is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
Is the price per room or per person on your website?
On our website, prices in New Caledonia are indicated for the whole room. The cost for a double room means the accommodation cost for two people, the price for a single room means the cost of accommodation for one person. If you intend to request an extra bed in the room - for example, when traveling with a child - you need to check the availability and cost of an extra baby bed. In order to avoid misunderstandings, it is better to clarify the information by contacting the hotel.
How long does the hotel wait for the guest after checkout time?
Depending on the hotel you have chosen, it is usually before 00:00 on the day of arrival in New Caledonia, unless you have specified a different time of arrival. Check-in conditions are always indicated at the stage of booking, we recommend that you familiarize yourself with them in detail before making a payment.
Do I need a deposit upon check-in?
The deposit in the hotels in New Caledonia is rarely charged. This is the prerogative of the apartments, where, upon check-in, the amount is frozen on the guest's bank card in case of compensation for damaged property or if 100% payment has not been made for the room.
Is it possible to choose a floor by yourself?
No, the booking systems do not have an option to select the floor in the hotel. The floor can be indicated in the wishes or notes to the request or by contacting the hotel directly and specifying the possibility of obtaining a room on the desired floor. If you are traveling out of season, when the demand for rooms is moderate, hotels meet the wishes of customers.