Is the accommodation cost indicated for the whole room or for 1 person?
On our site, the accommodation cost in Italy is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
Do I need a deposit upon check-in?
The deposit in the hotels in Italy is rarely charged. This is the prerogative of the apartments, where, upon check-in, the amount is frozen on the guest's bank card in case of compensation for damaged property or if 100% payment has not been made for the room.
Early check-in or late check-out.
Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.
What is the difference between a Luxe room and a Suite?
The suite is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
Why is the price per room on your website lower than on the official website of the hotel?
The search takes into account promotional and discount offers and displays the final amount, while the official sites offer the base price. Therefore, in search and booking systems, the price may be lower than on the official website of the hotel.
How long does the hotel wait for the guest after checkout time?
It all depends on the hotel you have chosen. Each hotel has its own conditions of check-in, therefore, before making a payment, we recommend that you familiarize yourself with them in detail.
Most hotels will wait for you until 00:00 on the day of arrival, if you have not indicated the exact time of arrival when booking.
What documents are required upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
Is it possible to choose a floor?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels of Italy it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.
Is it possible to book several rooms using my name?
Only one room can be booked per name. If you need to book several rooms, then in this case you will need to indicate in the application the full names of those people who will live there.
Most common hotel room categories
The most common room categories are:
Single (SGL) - a single room or accommodation for one person in a double room.
Double (DBL) - a double room with one bed (double).
Twin (TWN) - a double room with two beds (2 single beds).
Triple (TRPL) - a triple room (3 single beds or 1 double bed and 1 single).
DBL + EXB (Extra bed) - triple accommodation (1 double or 2 single beds plus one extra single bed).
Duplex is a two-level room.
De luxe - a superior room. Differs from standard rooms in large size, improved furnishings, view from the window.
Junior Suite - a one-room suite with a fenced-off sleeping place of superior comfort. It differs from De luxe in larger area and more luxurious furnishings.
Suite - a two-room superior room.
Senior Suite - a two-room or three-room suite (living room + 1 or 2 bedrooms) superior room (superior suite). It may differ from the Suite in larger area, additional services and equipment
Executive Suite - a suite with two or more bedrooms. May differ from Senior Suite in larger area, additional services and equipment.
King Suite - "Royal suite". Has 2 bedrooms, a living room, a meeting room or a work room.
We always try to find the right conditions for our clients. In almost all cases, you can cancel your booking for free one day before check-in time. In addition, there are additional offers that allow you to cancel your booking one hour before the check-in time.
There are situations when customers book rooms for the dates they need at a big discount. In this case, cancellation may be charged and you will have to pay a fine
When the high season in Italy starts, the rooms are being "bought up" faster. Hotels tend to tighten conditions to minimize cancellation We recommend that you review the cancellation policy before booking your accommodation during high-demand periods. All information is presented in the section "Cancellation Policy".
What is included in the booking price?
The accommodation price includes all services listed on the booking website. You need to click on the name of the room to view their list. In many hotels breakfast, basic taxes, additional tourist taxes are included in the price. All this can be seen by clicking on the "Terms" button, and this information is also duplicated in the booking confirmation, which is sent to your e-mail after placing an order.
Non-refundable tariff - what is it?
A cheap, non-refundable rate is often offered when booking. It can be used by making a 100% prepayment, but it cannot be canceled and the moneyis not refunded if you change your mind or have to cancel the trip, for example, due to restrictions imposed due to the epidemic in Italy.
Why are 5 star hotels different in different countries?
The hotel standard, issued in 1989, regulates the procedure for assigning stars to hotels. In those years, at the session of the World Tourism Organization, documents were adopted containing items that today are no longer "luxury" features. That is why a five-star hotel can sometimes match the quality of service to hotels with fewer stars. Also the star status in Italy is assigned by the Ministry of Tourism, based on national standards.
How do I book a room with Hotelhunter?
First of all, the user needs to indicate the city of residence and choose convenient dates for visiting. The site will display the current options. A list of hotels will appear on the screen, next to which the cost of booking for each hotel will be indicated. When you select the appropriate option, the system will redirect you to the booking site with the best price in Italy. Further work will take place on it. Typically, customers are redirected to the following portals: Booking, Expedia, Hotels, etc.