What is included in the accommodation cost?
The price for the room includes all the services that are listed on the booking site. To read them, you need to click on the room name. Breakfast and basic taxes are often included. All this is visible when you click on the "Conditions" button. The information will be duplicated upon confirmation of the booking and will come to you by email.
Also, in some cities in Russia there is an additional tourist tax, which is, on average, 0.5-1.5 euros per person for each day of stay.
Is it possible to choose a floor?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels of Russia it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.
Do I need to leave a deposit if the room has already been paid for?
Usually, hotels do not require you to leave a deposit upon check-in, however, in some cases, the hotel administration may "freeze" a certain amount on your credit card, which guarantees damages to the hotel in case the client damages his property or does not pay for additional services. This amount is returned after the checkout.
If you plan to live in an apartment, then you will probably be asked to leave a security deposit - this is a common practice when renting an apartment.
Why are 5 star hotels different in different countries?
The hotel standard, issued in 1989, regulates the procedure for assigning stars to hotels. In those years, at the session of the World Tourism Organization, documents were adopted containing items that today are no longer "luxury" features. That is why a five-star hotel can sometimes match the quality of service to hotels with fewer stars. Also the star status in Russia is assigned by the Ministry of Tourism, based on national standards.
How long does the hotel wait for the guest after checkout time?
In most hotels of Russia, guests are expected until midnight of the day of arrival, unless the exact time of arrival was specified when booking
What is the difference between a Luxe room and a Suite?
The suite is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.
Upon arrival at the hotel, all guests must present their passport to the administrator. In some cases, a credit card may be required.
Early check-in or late check-out.
This is possible if the hotel is not 100% full. Conditions should be checked with the hotel itself. This service is often paid.
What is a non-refundable rate?
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
How to book a hotel in Russia with Hotelhunter?
First of all, you need to indicate the city in which you want to book the hotel, as well as the check-in and check-out dates, the number of guests. The service will display current offers with a price indication. From the list of hotels that appears, you will need to choose the appropriate option. After selecting it, the system will redirect you to the booking site with the best price in Russia. There you will need to select the type of room and fill in all the details to make a reservation. Typically, customers are redirected to the following portals: Hotels, Agoda, Booking, Expedia, etc.
Is the accommodation cost indicated for the whole room or for 1 person?
On our site, the accommodation cost in Russia is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
Is it possible to book several rooms using my name?
Only one room can be booked per name. If you need to book several rooms, then in this case you will need to indicate in the application the full names of those people who will live there.
Free cancellation is possible in many cases, apart from non-refundable bookings. You will be able to cancel your booking in Russia without a fine up to 24 hours before check-in. There are options with the possibility of free cancellation on the day of check-in 1 hour before the check-in time.
Cancellation penalties are common if you booked a room at a big discount or during high season. To avoid problems when booking, please read the cancellation policy by clicking the "Cancellation Policy" button.
Why is the price per room on your website lower than on the official website of the hotel?
On the official websites of hotels, the base price is most often offered, while in hotel booking systems (Hotels, Agoda, Booking, Expedia, etc.) there are almost always special offers and discounts. And since Hotelhunter finds and compares prices in all hotel booking systems at once, taking into account promotional and discount offers, prices here may be lower than on the official websites of hotels.