How do I book a room with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in Aix-en-Provence: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
What is the difference between a luxe and a suite?
The size of the room is the main difference, the suite will be larger. The layout and decoration will also be different for the luxe and for the suite. On our website you can find a detailed description and photos of all categories of rooms when choosing an accommodation option.
Do I need to leave a deposit upon check-in?
The deposit in the hotels in Aix-en-Provence is rarely charged. This is the prerogative of the apartments, where, upon check-in, the amount is frozen on the guest's bank card in case of compensation for damaged property or if 100% payment has not been made for the room.
What documents do I need to present upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
Can I book 2 rooms at once?
No, only 1 room can be booked for 1 person. When ordering several rooms, you must specify the data of those people who will live there.
Is the price per room or per person on your website?
On our site, the accommodation cost in Aix-en-Provence is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
Why is the price per room on your website lower than on the official website of the hotel?
The search takes into account promotional and discount offers and displays the final amount, while the official sites offer the base price. Therefore, in search and booking systems, the price may be lower than on the official website of the hotel.
Booking cancellation policy
In most cases, you can cancel your booking for free up to 24 hours before check-in time. In addition, there are special offers that allow you to cancel your booking one hour before the check-in time.
Cancellation charges may apply if rooms are booked at a deep discount. Sometimes you can meet completely non-refundable rates.
During the high season in Aix-en-Provence, rooms are being sold out faster and hotels typically tighten up booking conditions to reduce cancellations. For this reason, we advise you to read the cancellation policy carefully before proceeding with your booking during the high season. All the information you need is in the "Cancellation Policy" section.
Most common hotel room categories
The most common room categories are:
Single (SGL) - a single room or accommodation for one person in a double room.
Double (DBL) - a double room with one bed (double).
Twin (TWN) - a double room with two beds (2 single beds).
Triple (TRPL) - a triple room (3 single beds or 1 double bed and 1 single).
DBL + EXB (Extra bed) - triple accommodation (1 double or 2 single beds plus one extra single bed).
Duplex is a two-level room.
De luxe - a superior room. Differs from standard rooms in large size, improved furnishings, view from the window.
Junior Suite - a one-room suite with a fenced-off sleeping place of superior comfort. It differs from De luxe in larger area and more luxurious furnishings.
Suite - a two-room superior room.
Senior Suite - a two-room or three-room suite (living room + 1 or 2 bedrooms) superior room (superior suite). It may differ from the Suite in larger area, additional services and equipment
Executive Suite - a suite with two or more bedrooms. May differ from Senior Suite in larger area, additional services and equipment.
King Suite - 2 bedrooms, a living room, a meeting room or a work room.
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
Can I check in (check out) from the hotel earlier / later than the set time?
Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.
How to save money on a hotel?
The cost of rooms in hotels is directly dependent on the seasonal demand. However, many hotels in Aix-en-Provence may offer booking discounts in May 2024. Use the search on our website to see the current discounts and special offers. Discount hotels will be marked with a special sign in the search results.
What is included in the accommodation cost?
The accommodation price includes all services listed on the booking website. You need to click on the name of the room to view their list. In many hotels breakfast, basic taxes, additional tourist taxes are included in the price. All this can be seen by clicking on the "Terms" button, and this information is also duplicated in the booking confirmation, which is sent to your e-mail after placing an order.
Is it possible to choose a floor by yourself?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels in Aix-en-Provence it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.