Why is your room rate lower than on the official website of the hotel?
Hotelhunter is a hotel aggregator. We find and compare prices in all booking systems at once, including with the official price on the hotel's website. And first we show you the most attractive discount offer. Through our system you can save up to 70% on hotel bookings in Carcassonne.
What documents do you need to have with you upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
What is a non-refundable rate?
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
Booking cancellation policy
We always try to find the right conditions for our clients. In almost all cases, you can cancel your booking for free one day before check-in time. In addition, there are additional offers that allow you to cancel your booking one hour before the check-in time.
There are situations when customers book rooms for the dates they need with a big discount. In this case, cancellation may be charged and you will have to pay a fine
When the high season in Carcassonne starts, the rooms are being "bought up" faster. Hotels tend to tighten conditions to minimize cancellation rates. We recommend that you review the cancellation policy before booking your accommodation during high-demand periods. All information is presented in the section "Cancellation Policy".
Room rates vary by season, but often some hotels in Carcassonne offer booking discounts in May 2024. To get acquainted with special offers, use the search on our website, hotels offering a discount will have a special mark in the results.
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.
Is it possible to choose a floor?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels in Carcassonne it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.
What is the difference between a luxe and a suite?
The size of the room is the main difference, the suite will be larger. The layout and decoration will also be different for the luxe and for the suite. On our website you can find a detailed description and photos of all categories of rooms when choosing an accommodation option.
Can I check in (check out) from the hotel earlier / later than the set time?
This is possible if the hotel is not 100% full. Conditions should be checked with the hotel itself. This service is often paid.
Do I need to leave a deposit with an already paid room?
Usually, hotels do not require you to leave a deposit upon check-in, however, in some cases, the hotel administration may "freeze" a certain amount on your credit card, which guarantees damages to the hotel in case the client damages his property or does not pay for additional services. This amount is returned after the checkout.
If you plan to live in an apartment, then you will probably be asked to leave a security deposit - this is a common practice when renting an apartment.
Can I book 2 rooms at once?
Only one room can be booked per name. If you need to make a reservation for several rooms, then in this case you will need to indicate in the application the full names of those people who will live there.
How do I book a hotel with Hotelhunter?
First of all, you need to indicate the city in which you want to book the hotel, as well as the check-in and check-out dates, the number of guests. The service will display current offers with a price indication. From the list of hotels that appears, you will need to choose the appropriate option. After selecting it, the system will redirect you to the booking site with the best price in Carcassonne. There you will need to select the type of room and fill in all the details to make a reservation. Typically, customers are redirected to the following portals: Hotels, Agoda, Booking, Expedia, etc.
What is included in the booking price?
The accommodation price includes all services listed on the booking website. You need to click on the name of the room to view their list. In many hotels breakfast, basic taxes, additional tourist taxes are included in the price. All this can be seen by clicking on the "Terms" button, and this information is also duplicated in the booking confirmation, which is sent to your e-mail after placing an order.
Is the price per room or per person on your website?
The accommodation cost is indicated for the room as a whole, taking into account the number of people that was indicated during the search. For example, if during the search 3 people were indicated, then its results will display the cost of the whole triple room, if 1 person was indicated, then in the results you will see the price of a single room. Please note that search results do not include additional services (SPA treatments, extra bed, pet, etc.). To order any additional service, it is better to personally contact the hotel and clarify its availability and cost.