What is a non-refundable rate?
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
How do I book a hotel with Hotelhunter?
First of all, the user needs to indicate the city of residence and choose convenient dates for visiting. The site will display the current options. A list of hotels will appear on the screen, next to which the cost of booking for each hotel will be indicated. When you select the appropriate option, the system will redirect you to the booking site with the best price in Montpellier. Further work will take place on it. Typically, customers are redirected to the following portals: Booking, Expedia, Hotels, etc.
What is included in the accommodation cost?
The price for the room includes all the services that are listed on the booking site. To read them, you need to click on the room name. Breakfast and basic taxes are often included. All this is visible when you click on the "Conditions" button. The information will be duplicated upon confirmation of the booking and will come to you by email.
Also, in some cities there is an additional tourist tax, which is, on average, 0.5-1.5 euros per person for each day of stay.
What documents are required upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
Is the price indicated for one person or for the whole room?
On our site, the accommodation cost in Montpellier is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
Is it possible to choose a floor by yourself?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels in Montpellier it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.
The cost of rooms in hotels is directly dependent on the seasonal demand. However, many hotels in Montpellier may offer booking discounts in May 2024. Use the search on our website to see the current discounts and special offers. Discount hotels will be marked with a special sign in the search results.
Why is the price per room on your website lower than on the official website of the hotel?
The search takes into account promotional and discount offers and displays the final amount, while the official sites offer the base price. Therefore, in search and booking systems, the price may be lower than on the official website of the hotel.
In most cases, you can cancel your booking for free up to 24 hours before check-in time. In addition, there are special offers that allow you to cancel your booking one hour before the check-in time.
Cancellation charges may apply if rooms are booked at a deep discount. Sometimes you can meet completely non-refundable rates.
During the high season in Montpellier, rooms are being sold out faster and hotels typically tighten up booking conditions to reduce cancellations. For this reason, we advise you to read the cancellation policy carefully before proceeding with your booking during the high season. All the information you need is in the "Cancellation Policy" section.
What is the difference between a Luxe room and a Suite?
The size of the room is the main difference, the suite will be larger. The layout and decoration will also be different for the luxe and for the suite. On our website you can find a detailed description and photos of all categories of rooms when choosing an accommodation option.
Can I check in (check out) from the hotel earlier / later than the set time?
Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.
Can I book several rooms using my name?
The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.
Do I need to leave a deposit with an already paid room?
Usually, hotels do not require you to leave a deposit upon check-in, however, in some cases, the hotel administration may "freeze" a certain amount on your credit card, which guarantees damages to the hotel in case the client damages his property or does not pay for additional services. This amount is returned after the checkout.
If you plan to live in an apartment, then you will probably be asked to leave a security deposit - this is a common practice when renting an apartment.