How to book a hotel in Madrid with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in Madrid: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
Do I need to leave a deposit if the room has already been paid for?
The requirement to leave a deposit is rare. If the guest plans to live in the apartment, then he may be required to provide a security deposit.
Many hotels in Madrid have another practice - the administration "freezes" a certain amount on the guest's credit card, which is returned after the check-out. This is necessary to compensate in the event that the client damaged the furniture or tried to move out without paying for additional services (SPA procedures, dinner at a restaurant, etc.)
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
Can I check in (check out) from the hotel earlier / later than the set time?
If the hotel has low occupancy, "late checkout" is possible. At some hotels in Madrid, it is free until 14:00. Sometimes for an additional payment of 20-50% of the daily rate. The size of the amount and the possibility of providing a late checkout should be clarified in advance with the administrator.
Early check-in is also possible under similar conditions.
Is it possible to book several rooms using my name?
Only one room can be booked per name. If you need to make a reservation for several rooms, then in this case you will need to indicate in the application the full names of those people who will live there.
Why is the price per room lower when booking on your website than on the official website of the hotel?
The search takes into account promotional and discount offers and displays the final amount, while the official sites offer the base price. Therefore, in search and booking systems, the price may be lower than on the official website of the hotel.
What documents do I need to present upon check-in?
Arriving at the hotel, the guest must show the administrator a passport, a document confirming the booking and a bank card.
What are the types of accommodation and what do they stand for?
The most common room categories are:
Single (SGL) - a single room or accommodation for one person in a double room.
Double (DBL) - a double room with one bed (double).
Twin (TWN) - a double room with two beds (2 single beds).
Triple (TRPL) - a triple room (3 single beds or 1 double bed and 1 single).
DBL + EXB (Extra bed) - triple accommodation (1 double or 2 single beds plus one extra single bed).
Duplex is a two-level room.
De luxe - a superior room. Differs from standard rooms in large size, improved furnishings, view from the window.
Junior Suite - a one-room suite with a fenced-off sleeping place of superior comfort. It differs from De luxe in larger area and more luxurious furnishings.
Suite - a two-room superior room.
Senior Suite - a two-room or three-room suite (living room + 1 or 2 bedrooms) superior room (superior suite). It may differ from the Suite in larger area, additional services and equipment
Executive Suite - a suite with two or more bedrooms. May differ from Senior Suite in larger area, additional services and equipment.
King Suite - 2 bedrooms, a living room, a meeting room or a work room.
How to save money on a hotel?
Prices are determined by seasonal demand. But many hotels in Madrid offer booking discounts in May 2024. To find out about current special offers - use the search on our website, hotels with a discount will be indicated with a special mark in the results.
Is the price per room or per person on your website?
On our site, the accommodation cost in Madrid is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
Is it possible to choose a floor?
No, the booking systems do not have an option to select the floor in the hotel. The floor can be indicated in the wishes or notes to the request or by contacting the hotel directly and specifying the possibility of obtaining a room on the desired floor. If you are traveling out of season, when the demand for rooms is moderate, hotels meet the wishes of customers.
What is included in the booking price?
The room rate includes accommodation and services listed in the room category. When booking online, you can view the list by clicking on the name of the room. The Conditions column indicates whether breakfast rates, taxes and fees set by the government or the municipality in Madrid are included. By the way, this information will be indicated in your confirmation email (voucher).
What is the difference between a luxe and a suite?
The main differences between these two types of rooms are the size of the room, decoration and layout. When choosing accommodation options on our website, you can see the photos and detailed descriptions of all room categories.
Booking cancellation policy
We always try to find the right conditions for our clients. In almost all cases, you can cancel your booking for free one day before check-in time. In addition, there are additional offers that allow you to cancel your booking one hour before the check-in time.
There are situations when customers book rooms for the dates they need with a big discount. In this case, cancellation may be charged and you will have to pay a fine
When the high season in Madrid starts, the rooms are being "bought up" faster. Hotels tend to tighten conditions to minimize cancellation rates. We recommend that you review the cancellation policy before booking your accommodation during high-demand periods. All information is presented in the section "Cancellation Policy".