A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.
Early check-in or late check-out.
If the hotel has low occupancy, "late checkout" is possible. At some hotels in Puerto del Carmen, it is free until 14:00. Sometimes for an additional payment of 20-50% of the daily rate. The size of the amount and the possibility of providing a late checkout should be clarified in advance with the administrator.
Early check-in is also possible under similar conditions.
What documents are required upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
In most cases, you can cancel your booking for free up to 24 hours before check-in time. In addition, there are special offers that allow you to cancel your booking one hour before the check-in time.
Cancellation charges may apply if rooms are booked at a deep discount. Sometimes you can meet completely non-refundable rates.
During the high season in Puerto del Carmen, rooms are being sold out faster and hotels typically tighten up booking conditions to reduce cancellations. For this reason, we advise you to read the cancellation policy carefully before proceeding with your booking during the high season. All the information you need is in the "Cancellation Policy" section.
Why is your room rate lower than on the official website of the hotel?
On the official websites of hotels, the base price is most often offered, while in hotel booking systems (Hotels, Agoda, Booking, Expedia, etc.) there are almost always special offers and discounts. And since Hotelhunter finds and compares prices in all hotel booking systems at once, taking into account promotional and discount offers, prices here may be lower than on the official websites of hotels.
What is the difference between a Luxe room and a Suite?
The size of the room is the main difference, the suite will be larger. The layout and decoration will also be different for the luxe and for the suite. On our website you can find a detailed description and photos of all categories of rooms when choosing an accommodation option.
Is it possible to book several rooms using my name?
No, only 1 room can be booked for 1 person. When ordering several rooms, you must specify the data of those people who will live there.
How to save money on a hotel?
Prices are determined by seasonal demand. But many hotels in Puerto del Carmen offer booking discounts in May 2024. To find out about current special offers - use the search on our website, hotels with a discount will be indicated with a special mark in the results.
Is it possible to choose a floor by yourself?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels in Puerto del Carmen it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.
What is included in the booking price?
The room rate includes accommodation and services listed in the room category. When booking online, you can view the list by clicking on the name of the room. The Conditions column indicates whether breakfast rates, taxes and fees set by the government or the municipality in Puerto del Carmen are included. By the way, this information will be indicated in your confirmation email (voucher).
How do I book a room with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in Puerto del Carmen: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
Do I need to leave a deposit if the room has already been paid for?
Usually, hotels do not require you to leave a deposit upon check-in, however, in some cases, the hotel administration may "freeze" a certain amount on your credit card, which guarantees damages to the hotel in case the client damages his property or does not pay for additional services. This amount is returned after the checkout.
If you plan to live in an apartment, then you will probably be asked to leave a security deposit - this is a common practice when renting an apartment.
Is the accommodation cost indicated for the whole room or for 1 person?
On our site, the accommodation cost in Puerto del Carmen is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.