What documents are required upon check-in?
It is required to present a passport or other identity document, confirmation of booking or payment for the room. For minors, a birth certificate is required.
Is the price per room or per person on your website?
On our site, the accommodation cost in Kelowna is indicated for the room as a whole, taking into account the number of people that you specified during the search. Also, please note that the search results do not include additional services - for example, such as accommodation with a pet, provision of an extra bed, SPA procedures, etc.
Why is the price per room on your website lower than on the official website of the hotel?
Hotelhunter is a hotel aggregator. We find and compare prices in all booking systems at once, including with the official price on the hotel's website. And first we show you the most attractive discount offer. Through our system you can save up to 70% on hotel bookings in Kelowna.
What is a non-refundable rate?
A non-refundable rate is a rate that is booked at a low cost and prepaid. In case of refusal to check in, the prepayment is not refundable.
What is included in the accommodation cost?
The room rate includes accommodation and services listed in the room category. When booking online, you can view the list by clicking on the name of the room. The Conditions column indicates whether breakfast rates, taxes and fees set by the government or the municipality in Kelowna are included. By the way, this information will be indicated in your confirmation email (voucher).
We always try to find the right conditions for our clients. In almost all cases, you can cancel your booking for free one day before check-in time. In addition, there are additional offers that allow you to cancel your booking one hour before the check-in time.
There are situations when customers book rooms for the dates they need with a big discount. In this case, cancellation may be charged and you will have to pay a fine
When the high season in Kelowna starts, the rooms are being "bought up" faster. Hotels tend to tighten conditions to minimize cancellation rates. We recommend that you review the cancellation policy before booking your accommodation during high-demand periods. All information is presented in the section "Cancellation Policy".
Can I book 2 rooms at once?
The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.
Is it possible to choose a floor?
In most cases, the guest cannot independently choose the floor, but at the same time he can indicate his wishes in the booking request or say them by contacting the hotel directly (by phone or e-mail). In cases where the demand for room stock is low, hotels can take into account the wishes of customers.
What is the difference between a Deluxe room and a Junior Suite?
The luxe is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
How to save on hotel accommodation?
Prices are determined by seasonal demand. But many hotels in Kelowna offer booking discounts in April 2024. To find out about current special offers - use the search on our website, hotels with a discount will be indicated with a special mark in the results.
How do I book a room with Hotelhunter?
First of all, the user needs to indicate the city of residence and choose convenient dates for visiting. The site will display the current options. A list of hotels will appear on the screen, next to which the cost of booking for each hotel will be indicated. When you select the appropriate option, the system will redirect you to the booking site with the best price in Kelowna. Further work will take place on it. Typically, customers are redirected to the following portals: Booking, Expedia, Hotels, etc.
Most common hotel room categories
Accommodation types are as follows:
Single - a single room, or accommodation for one person in a double room.
Double - a double room that offers one double bed.
Twin - a double room, but with two single beds.
Triple - a triple room in which there are either three single beds or one double one combined with one single. Unlike the DBL + EXB accommodation, there's a stationary third sleeping accommodation
Duplex is a room with two floors.
De luxe is a room with luxurious furnishings and interior.
Suite - a room with two high comfort rooms.
Junior Suite - a semi-luxe with improved layout.
Senior Suite - a suite that includes a bedroom and a living room.
Executive Suite - a room with two bedrooms.
Early check-in or late check-out.
If the hotel has low occupancy, "late checkout" is possible. At some hotels in Kelowna, it is free until 14:00. Sometimes for an additional payment of 20-50% of the daily rate. The size of the amount and the possibility of providing a late checkout should be clarified in advance with the administrator.
Early check-in is also possible under similar conditions.
Do I need to leave a deposit if the room has already been paid for?
The deposit in the hotels in Kelowna is rarely charged. This is the prerogative of the apartments, where, upon check-in, the amount is frozen on the guest's bank card in case of compensation for damaged property or if 100% payment has not been made for the room.