What documents are required upon check-in?
Arriving at the hotel, the guest must show the administrator a passport, a document confirming the booking and a bank card.
Can I check in (check out) from the hotel earlier / later than the set time?
Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.
Why is your room rate lower than on the official website of the hotel?
On the official websites of hotels, the base price is most often offered, while in hotel booking systems (Hotels, Agoda, Booking, Expedia, etc.) there are almost always special offers and discounts. And since Hotelhunter finds and compares prices in all hotel booking systems at once, taking into account promotional and discount offers, prices here may be lower than on the official websites of hotels.
Is it possible to choose a floor?
No, the booking systems do not have an option to select the floor in the hotel. The floor can be indicated in the wishes or notes to the request or by contacting the hotel directly and specifying the possibility of obtaining a room on the desired floor. If you are traveling out of season, when the demand for rooms is moderate, hotels meet the wishes of customers.
What is the difference between a Luxe room and a Suite?
The luxe is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
Do I need to leave a deposit upon check-in?
Usually, hotels do not require you to leave a deposit upon check-in, however, in some cases, the hotel administration may "freeze" a certain amount on your credit card, which guarantees damages to the hotel in case the client damages his property or does not pay for additional services. This amount is returned after the checkout.
If you plan to live in an apartment, then you will probably be asked to leave a security deposit - this is a common practice when renting an apartment.
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
How to save on hotel accommodation?
Room rates vary by season, but often some hotels in Montreal offer booking discounts in April 2024. To get acquainted with special offers, use the search on our website, hotels offering a discount will have a special mark in the results.
Is it possible to book several rooms using my name?
The client will be able to book only one room for one name. If there is a need to book several rooms, then the application indicates the names of those people who will live there.
Is the accommodation cost indicated for the whole room or for 1 person?
The accommodation cost is indicated for the room as a whole, taking into account the number of people that was indicated during the search. For example, if during the search 3 people were indicated, then its results will display the cost of the whole triple room, if 1 person was indicated, then in the results you will see the price of a single room. Please note that search results do not include additional services (SPA treatments, extra bed, pet, etc.). To order any additional service, it is better to personally contact the hotel and clarify its availability and cost.
How do I book a hotel with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in Montreal: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
We always try to find the right conditions for our clients. In almost all cases, you can cancel your booking for free one day before check-in time. In addition, there are additional offers that allow you to cancel your booking one hour before the check-in time.
There are situations when customers book rooms for the dates they need with a big discount. In this case, cancellation may be charged and you will have to pay a fine
When the high season in Montreal starts, the rooms are being "bought up" faster. Hotels tend to tighten conditions to minimize cancellation rates. We recommend that you review the cancellation policy before booking your accommodation during high-demand periods. All information is presented in the section "Cancellation Policy".
Most common hotel room categories
Single (SGL) - single room or single accommodation in a double room.
Double (DBL) - double room with one double bed.
Twin (TWN) - double room with two separate beds.
Triple (TRPL) - a room with three fixed beds (3 single beds or 1 double + 1 single bed).
DBL + EXB - a double room with one double bed and a third extra bed.
Duplex is a two-story room.
De luxe is a room with enhanced comfort.
Suite is a two-room suite of superior comfort.
Junior Suite - a superior room.
Senior Suite - a 2-room (bedroom + living room) superior suite.
Executive Suite - a suite with two bedrooms.
King Suite - 2 bedrooms, living room and meeting room.
What is included in the accommodation cost?
The price for the room includes all the services that are listed on the booking site. To read them, you need to click on the room name. Breakfast and basic taxes are often included. All this is visible when you click on the "Conditions" button. The information will be duplicated upon confirmation of the booking and will come to you by email.
Also, in some cities there is an additional tourist tax, which is, on average, 0.5-1.5 euros per person for each day of stay.