Why is the price per room lower when booking on your website than on the official website of the hotel?
On the official websites of hotels, the base price is most often offered, while in hotel booking systems (Hotels, Agoda, Booking, Expedia, etc.) there are almost always special offers and discounts. And since Hotelhunter finds and compares prices in all hotel booking systems at once, taking into account promotional and discount offers, prices here may be lower than on the official websites of hotels.
How do I book a room with Hotelhunter?
In the window that opens, fill in the search parameters: country, city, dates and other wishes. The Hotelhunter service will give you relevant offers with an indication of the cost, from which you will choose what suits you.
Hotelhunter will redirect you to the booking site that gives the offer you are interested in Vancouver: Booking, Agoda, Expedia, etc. To complete your booking follow the further instructions on the website.
What are the types of accommodation and what do they stand for?
Single (SGL) - single room or single accommodation in a double room.
Double (DBL) - double room with one double bed.
Twin (TWN) - double room with two separate beds.
Triple (TRPL) - a room with three fixed beds (3 single beds or 1 double + 1 single bed).
DBL + EXB - a double room with one double bed and a third extra bed.
Duplex is a two-story room.
De luxe is a room with enhanced comfort.
Suite is a two-room suite of superior comfort.
Junior Suite - a superior room.
Senior Suite - a 2-room (bedroom + living room) superior suite.
Executive Suite - a suite with two bedrooms.
King Suite - 2 bedrooms, living room and meeting room.
Early check-in or late check-out.
Late check-out and early check-in are possible when the hotel is not 100% full. Sometimes they can be provided free of charge, but in most cases there will be an additional fee. The conditions and the possibility of providing an early check-in or a late check-out should be found out in advance from the hotel administrator.
Is the price indicated for one person or for the whole room?
The accommodation cost is indicated for the room as a whole, taking into account the number of people that was indicated during the search. For example, if during the search 3 people were indicated, then its results will display the cost of the whole triple room, if 1 person was indicated, then in the results you will see the price of a single room. Please note that search results do not include additional services (SPA treatments, extra bed, pet, etc.). To order any additional service, it is better to personally contact the hotel and clarify its availability and cost.
What is the difference between a Luxe room and a Suite?
The luxe is more expensive, as it has a larger area and a more convenient layout, but each hotel may have additional nuances.
Do I need to leave a deposit with an already paid room?
The requirement to leave a deposit is rare. If the guest plans to live in the apartment, then he may be required to provide a security deposit.
Many hotels in Vancouver have another practice - the administration "freezes" a certain amount on the guest's credit card, which is returned after the check-out. This is necessary to compensate in the event that the client damaged the furniture or tried to move out without paying for additional services (SPA procedures, dinner at a restaurant, etc.)
What is a non-refundable rate?
A non-refundable rate is a rate in which a room is booked at the lowest price, but a prepayment is required, which is not refundable in case of cancellation.
Is it possible to book several rooms using my name?
No, only 1 room can be booked for 1 person. When ordering several rooms, you must specify the data of those people who will live there.
In most cases, you can cancel your booking for free up to 24 hours before check-in time. In addition, there are special offers that allow you to cancel your booking one hour before the check-in time.
Cancellation charges may apply if rooms are booked at a deep discount. Sometimes you can meet completely non-refundable rates.
During the high season in Vancouver, rooms are being sold out faster and hotels typically tighten up booking conditions to reduce cancellations. For this reason, we advise you to read the cancellation policy carefully before proceeding with your booking during the high season. All the information you need is in the "Cancellation Policy" section.
What is included in the accommodation cost?
The room rate includes accommodation and services listed in the room category. When booking online, you can view the list by clicking on the name of the room. The Conditions column indicates whether breakfast rates, taxes and fees set by the government or the municipality in Vancouver are included. By the way, this information will be indicated in your confirmation email (voucher).
What documents do I need to present upon check-in?
Arriving at the hotel, the guest must show the administrator a passport, a document confirming the booking and a bank card.
Is it possible to choose a floor?
Many hotels do not give guests a choice of floor. You can indicate your preferences in the booking request, the hotel manager will try to accommodate your preferences. Also, in some hotels in Vancouver it is possible to choose superior rooms located on certain floors - for example: from the 25th to the 30th.
How to save money on a hotel?
Room rates vary by season, but often some hotels in Vancouver offer booking discounts in April 2024. To get acquainted with special offers, use the search on our website, hotels offering a discount will have a special mark in the results.